Patient Experience Specialist - Cardiac Care

Ascension; Murfreesboro (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

403(b) plan

PTO and holidays

Tuition reimbursement

Employee assistance program

Parental leave

Pet insurance

Job summary

Ascension's Saint Thomas Heart in Murfreesboro, TN is seeking a full-time Administrative Assistant to support patient check-in/out and records accuracy. You will coordinate appointments, verify insurance authorizations, and guide patients through billing questions while maintaining an organized front office environment.

The role emphasizes attention to detail, strong communication, and a patient-centered approach to keep the care team aligned and the experience welcoming for all visitors.

Qualifications

• High School diploma equivalency or 1 year of applicable experience.
• Note: Licensure/certification can substitute education or experience if applicable.
• Administrative duties and patient-facing responsibilities are essential.

Responsibilities

• Greet and assist patients with a warm, professional welcome.
• Coordinate schedules, confirm appointments, and handle medical record requests.
• Verify insurance authorizations and assist with co-payments and billing questions.
• Submit daily service charges and reconcile deposits to maintain office flow.

Skills

Administrative tasks

Customer service

Education

High School diploma equivalency

1 year related experience

Job description

Ascension's Saint Thomas Heart in Murfreesboro, TN is seeking a full-time Administrative Assistant to support patient check-in/out and records accuracy. You will coordinate appointments, verify insurance authorizations, and guide patients through billing questions while maintaining an organized front office environment.

The role emphasizes attention to detail, strong communication, and a patient-centered approach to keep the care team aligned and the experience welcoming for all visitors.