Patient Experience Specialist for the Brain Health Network

State of South Carolina; Columbia (SC); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

The University of South Carolina is seeking a Patient Experience Specialist for the Brain Health Center in Columbia, SC. You will greet patients, assist with wayfinding, and handle incoming calls to ensure a welcoming, efficient visit for all individuals.

Ideal candidates demonstrate strong customer service, professionalism, and the ability to manage high-volume interactions while upholding compliance policies in a healthcare environment.

Qualifications

• Knowledge/Skills/Abilities including interpersonal and communication.
• Ability to multitask and manage high call volumes in a fast-paced environment.

Responsabilités

• Greet patients, families and visitors and assist with wayfinding.
• Manage incoming telephone communications and triage inquiries.
• Provide high-volume, courteous service in a healthcare setting.

Connaissances

Interpersonal skills

Customer service

Multitasking

Professional demeanor

Phone etiquette

Confidentiality

Organizational skills

Outils

Phone systems

Scheduling software

Microsoft Office

Description du poste

Job Responsibilities

Patient Experience Specialist for the Brain Health NetworkDepartment: SOMC Brain HealthPart/Full Time: Full TimeAdvertised Salary Range: About UofSCFrom the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.Advertised Job SummaryThe Patient Experience Specialist serves as the first point of contact for patients, families, and visitors at the USC Brain Health Center. This role is responsible for creating a welcoming and supportive environment by greeting individuals upon arrival, assisting with wayfinding, and managing incoming telephone communications. The ideal candidate demonstrates excellent customer service skills, professionalism, and the ability to efficiently handle high-volume interactions in a healthcare setting. To demonstrate commitment to conducting business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations.

Job Responsibilities

Patient Experience Specialist for the Brain Health NetworkDepartment: SOMC Brain HealthPart/Full Time: Full TimeAdvertised Salary Range: About UofSCFrom the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.Advertised Job SummaryThe Patient Experience Specialist serves as the first point of contact for patients, families, and visitors at the USC Brain Health Center. This role is responsible for creating a welcoming and supportive environment by greeting individuals upon arrival, assisting with wayfinding, and managing incoming telephone communications. The ideal candidate demonstrates excellent customer service skills, professionalism, and the ability to efficiently handle high-volume interactions in a healthcare setting. To demonstrate commitment to conducting business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations.

Minimum And Additional Requirements

• Knowledge/Skills/Abilities- Exceptional interpersonal and communication skills.- Strong customer service orientation with a patient-centered approach.- Ability to multitask and manage high call volumes in a fast-paced environment.- Professional demeanor and appearance.- Basic computer proficiency (e.g., phone systems, scheduling software, Microsoft Office).- Strong organizational skills with the ability to manage multiple concurrent tasks and maintain confidentiality.

Preferred Qualifications

• Preferred Qualifications- Experience in administrative coordination, office administration, customer service, and/or operational support functions.

Additional Comments

Job Close Date09/25/2026Special Instructions to ApplicantPositions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.We are only accepting applications submitted by September 25, 2026.To apply, please visit: https://apptrkr.com/9756612EEO StatementThe University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.je-3780ca92fcdc462a98e21bd3bd2598bc