Patient Experience Specialist

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Los Angeles seeks a patient liaison to coordinate surgical services, assist patients in accessing care, and facilitate communication with referring physicians across the health system.

The role involves handling high volumes of patient messages via multiple channels, assisting with check-in and cash collection, and occasional travel among West LA locations. Starts in Santa Monica with West LA opening planned.

Qualifications

• Ability to set priorities reflecting job importance.
• Strong communication with faculty, staff, administration and patients.
• Creative integration of competing demands into productive workflows.
• Clear verbal communication of complex problems.
• Diplomatic, empathetic interaction with diverse patient populations.
• Coverage ability for Community Clinics as assigned.

Responsibilities

• Act as liaison for patients, outside referring physicians, faculty and residents.
• Assist patients in accessing and coordinating surgical services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to resources and provide follow-up via telephone and EPIC/Care Connect.
• Manage a high volume of patient messages from multiple channels.
• Assist with patient check-in and cash collection.
• Travel between West LA, Santa Monica and Westwood locations as needed.
• Position starts in Santa Monica location while awaiting West LA opening.

Skills

Prioritization

Interpersonal communication

Diplomacy

Verbal communication

Team collaboration

Customer service

Job description

UCLA Health in Los Angeles seeks a patient liaison to coordinate surgical services, assist patients in accessing care, and facilitate communication with referring physicians across the health system.

The role involves handling high volumes of patient messages via multiple channels, assisting with check-in and cash collection, and occasional travel among West LA locations. Starts in Santa Monica with West LA opening planned.