Oncology Patient Access & Care Scheduler

UCLA Health; Ventura (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

UCLA Health in California is seeking a dedicated patient support specialist to provide direct support to physicians and patients, acting as a liaison and helping patients access services within the health system.

You will facilitate communication with referring physicians, refer patients to appropriate resources, and conduct follow-up using telephone and EPIC/Care Connect. This role requires strong prioritization, diplomacy, and excellent communication to serve diverse patient populations.

Qualifications

• Ability to set priorities reflecting job responsibilities.
• Ability to establish and maintain productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Knowledge of specialty practice and workflows.

Responsibilities

• Act as a liaison for the patients and physicians in the practice.
• Assist patients in accessing service within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Provide follow-up through telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Adaptability

Verbal communication

Diplomacy

Job description

UCLA Health in California is seeking a dedicated patient support specialist to provide direct support to physicians and patients, acting as a liaison and helping patients access services within the health system.

You will facilitate communication with referring physicians, refer patients to appropriate resources, and conduct follow-up using telephone and EPIC/Care Connect. This role requires strong prioritization, diplomacy, and excellent communication to serve diverse patient populations.