Patient Experience Specialist

Diana Health, Inc.; Smyrna, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental & vision

HSA/FSA option

401(k) with employer match

Paid time off

Paid parental leave

Growth mindset and continuous learning

Job summary

Diana Health, Inc. seeks a friendly Receptionist/Patient Representative to welcome clients at the door and support daily operations of our women’s health practice.

As the first point of contact, you’ll check in/out, collect paperwork and insurance data, coordinate scheduling, assist with billing and payments, and help keep the front desk organized with a patient-centered approach. Ideal candidates bring strong customer service, proficiency with Google Suite and EMR systems, and the ability to

Qualifications

• Customer service and hospitality experience strongly preferred and highly desirable
• Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs
• Tendency to organize and create structure in a fast-paced, dynamic environment

Responsibilities

• You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk.
• Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary
• Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
• Ensure paperwork, consents, and insurance information is collected and complete
• Managing the client schedule: You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs
• You anticipate schedule needs days and weeks in advance
• You schedule client appointments in real-time as well as those made through our online platform
• Insurance, payment, and billing : Perform verification of benefit checks with insurance companies
• Manage and collect client copays and payment balances
• Discuss and set up payment plans with client
• Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day
• Collaborate on inventory, keeping the office pristine, and other tasks as they arise
• Manage phone triage as necessary, coordinating between team members

Skills

Customer service

Hospitality experience

People skills

Organizational skills

Fast-paced environment

Education

Bachelor's Degree preferred

High School Diploma/GED with 2+ years experience

Tools

Google Suite

Microsoft Office

EMR systems

Job description

Diana Health, Inc. seeks a friendly Receptionist/Patient Representative to welcome clients at the door and support daily operations of our women’s health practice.

As the first point of contact, you’ll check in/out, collect paperwork and insurance data, coordinate scheduling, assist with billing and payments, and help keep the front desk organized with a patient-centered approach. Ideal candidates bring strong customer service, proficiency with Google Suite and EMR systems, and the ability to