Patient Experience Concierge

Diana Health, Inc.; Fort Walton Beach (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental & vision

HSA/FSA option

401(k) with employer match

Paid time off

Paid parental leave

Growth mindset and continuous learning

Job summary

Diana Health, Inc. is seeking a Receptionist / Patient Representative to deliver a warm, welcoming experience from the moment clients arrive.

You will manage check-in/out, scheduling, insurance information, and front-of-house operations in a growing women’s health practice. You should excel in customer service, be organized in a fast-paced setting, and collaborate with providers and staff to ensure smooth daily operations.

Qualifications

• Customer service and hospitality experience strongly preferred and highly desirable
• Bachelor’s Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs
• Tendency to organize and create structure in a fast-paced, dynamic environment

Responsibilities

• You are the first person our clients see when they walk through the door, greeting and supporting clients from the welcome desk.
• Provide warm and friendly client interactions and assist with check-in and check-out
• Explain and disseminate information to appropriate team members as needed
• Conduct waiting area orientation and tours for new clients
• Ensure paperwork, consents, and insurance information is collected and complete
• Manage the client schedule and coordinate front-to-back scheduling for optimal flow
• Verify benefits with insurance and manage copays and balances; discuss payment plans
• Prepare the office for daily operations; maintain inventory and cleanliness
• Coordinate phone triage and inter-team communication

Skills

Customer service

Hospitality experience

Google Suite

Microsoft Office

EMRs

Strong communication

Education

Bachelor’s Degree preferred

High School Diploma/GED

Job description

Diana Health, Inc. is seeking a Receptionist / Patient Representative to deliver a warm, welcoming experience from the moment clients arrive.

You will manage check-in/out, scheduling, insurance information, and front-of-house operations in a growing women’s health practice. You should excel in customer service, be organized in a fast-paced setting, and collaborate with providers and staff to ensure smooth daily operations.