Patient Representative (Full-Time)

Insider, Inc.; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental & vision with HSA/FSA option

401(k) with employer match

Paid time off

Paid parental leave

Job summary

A women's health practice in Jacksonville, Florida, is seeking a Receptionist/Patient Representative to provide excellent customer service and ensure smooth office operations. Ideal candidates will have a strong background in customer service, with a friendly demeanor and a keen attention to detail. Responsibilities include managing client schedules, verifying insurance, and preparing the office for daily operations. Benefits include competitive pay, health coverage, a 401(k), and paid time off. Join a team dedicated to transforming women's health.

Qualifications

• Strong customer service and hospitality experience preferred.
• Bachelor's degree preferred or high school diploma with relevant experience.
• Proficient in Google Suite or Microsoft Office products.

Responsibilities

• Greet clients warmly and manage client interactions.
• Handle client scheduling and appointment management.
• Verify insurance benefits and manage payments.
• Maintain office readiness and collaborate on inventory.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Organizational skills

Education

Bachelor's Degree

High School Diploma/GED with 2+ years experience

Tools

Google Suite

Microsoft Office Products

Job description

About Diana Health

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Role Description

We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women’s health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient’s face after they interact with you and are willing to go above and beyond to create a wonderful experience.

What you’ll do

• You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You:
  • Provide warm and friendly client interactions
  • Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary
  • Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
  • Ensure paperwork, consents, and insurance information is collected and complete
• Managing the client schedule:
  • You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs
  • You anticipate schedule needs days and weeks in advance
  • You schedule client appointments in real-time as well as those made through our online platform
• Insurance, payment, and billing :
  • Perform verification of benefit checks with insurance companies
  • Manage and collect client copays and payment balances
  • Discuss and set up payment plans with client
• Front of the house management:
  • Work with the team to ensure the office is ready, set up, and prepared for the day
  • Collaborate on inventory, keeping the office pristine, and other tasks as they arise
  • Manage phone triage as necessary, coordinating between team members

Qualifications

• Customer service and hospitality experience strongly preferred and highly desirable
• Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products

  Attributes

  • You love interacting with people, practicing excellent communication and interpersonal skills
  • You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude
  • You are exceptional at managing many tasks and do not feel overwhelmed by multitasking
  • You focus on the details and are able to organize and prioritize them along the way
  • You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
  • You thrive in highly collaborative, fast-paced environments

  Benefits

  • Competitive compensation
  • Health; dental & vision, with an HSA/FSA option
  • 401(k) with employer match
  • Paid time off
  • Paid parental leave

  Diana Health Culture

  • Having a growth mindset and striving for continuous learning and improvement
  • Positive, can do / how can I help attitude
  • Empathy for our team and our clients
  • Taking ownership and driving to results
  • Being scrappy and resourceful