Patient Experience Specialist

CenterWell; Miami Beach (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k)

Paid time off

Job summary

CenterWell is seeking a Receptionist I to deliver a welcoming experience for patients, providers, and visitors while supporting clinic operations. You will route calls, greet guests, assist with scheduling, and manage routine administrative tasks in a fast-paced healthcare setting.

The role emphasizes organization, customer service excellence, and the ability to multitask. 40 hours per week in Miami Beach with the potential for bonus based on performance.

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year+ healthcare experience preferred; strong customer service background acceptable.
• Must be passionate about patient experience and care.
• Excellent customer service and phone etiquette.
• Team player with positive attitude and multitasking ability.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Bilingual in English and Spanish preferred.

Responsibilities

• Receive and route calls and guests promptly and courteously.
• Manage provider schedules and coordinate appointments.
• Confirm patient visits and handle rescheduling/no-shows.
• Answer/direct calls, greet visitors, and maintain visitor records.
• Process mail and support general office operations.

Skills

Customer service

Phone etiquette

Multitasking

Organized

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

MS Office

EMR Systems

Medical Terminology

Job description

CenterWell is seeking a Receptionist I to deliver a welcoming experience for patients, providers, and visitors while supporting clinic operations. You will route calls, greet guests, assist with scheduling, and manage routine administrative tasks in a fast-paced healthcare setting.

The role emphasizes organization, customer service excellence, and the ability to multitask. 40 hours per week in Miami Beach with the potential for bonus based on performance.