Patient-Focused Front Desk Specialist

CenterWell Senior Primary Care; Columbia (SC); On-site; USD 38,000 - 45,800; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell Senior Primary Care in Columbia, SC is seeking a Receptionist 1 to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. The role requires strong customer service, multitasking, and MS Office skills.

Prior healthcare or retail/hospitality experience is a plus, and bilingual English/Spanish is preferred. This patient-facing position includes enrollment in a TB screening program and a 40-hour work week.

Qualifications

• High School Diploma or GED required.
• 1 year or more of experience in healthcare or strong customer service background.
• Excellent customer service and phone etiquette.
• Bilingual in English and Spanish preferred.

Responsibilities

• Greet patients and visitors professionally in person and by phone.
• Schedule and coordinate appointments with medical staff.
• Maintain and update patient records in EMR/CRM systems.
• Handle billing and copays as part of front desk duties.
• Answer inquiries and provide general information to patients.
• Keep reception area tidy, stocked, and organized; order supplies as needed.

Skills

Customer service

Multitasking

Phone etiquette

Detail oriented

Team player

MS Office

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

Job description

CenterWell Senior Primary Care in Columbia, SC is seeking a Receptionist 1 to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. The role requires strong customer service, multitasking, and MS Office skills.

Prior healthcare or retail/hospitality experience is a plus, and bilingual English/Spanish is preferred. This patient-facing position includes enrollment in a TB screening program and a 40-hour work week.