Patient Experience Specialist

OrthoArkansas; Little Rock (AR); On-site; USD 26,000 - 38,000; Full time

Job summary

OrthoArkansas in Little Rock is seeking a Patient Services Representative to be the first point of contact, greeting patients, managing check-ins and check-outs, and handling insurance information and copays. You will also assist with scheduling and collaborate with clinical staff to maintain smooth patient flow throughout the clinic.

The role emphasizes friendly communication, accuracy, and professionalism in a fast-paced medical office.

Qualifications

• High school diploma or GED required with emphasis on office skills.
• 0–6 months of related experience and/or training or equivalent.
• Mental alertness and adaptability to office routines and medical environments.
• Previous clinical experience is preferred.

Responsibilities

• Greet every patient with a warm and friendly smile at check-in/check-out.
• Collect copays and handle payments with accuracy.
• Verify referrals on file when required and manage insurance information.
• Build and manage patient insurance packages and keep records current.
• Balance TOS money at day end per clinic protocol.
• Provide patients with paperwork and assist with completion.

Skills

Interpersonal skills

Communication

Multi-tasking

Detail-oriented

Education

High school diploma or GED

Tools

10-Key

Word processing

Typing

Job description

OrthoArkansas in Little Rock is seeking a Patient Services Representative to be the first point of contact, greeting patients, managing check-ins and check-outs, and handling insurance information and copays. You will also assist with scheduling and collaborate with clinical staff to maintain smooth patient flow throughout the clinic.

The role emphasizes friendly communication, accuracy, and professionalism in a fast-paced medical office.