Patient Experience Specialist

U K Healthcare Ltd; Lexington (KY); Sur place; USD 29 000 - 38 000; Plein temps

Résumé du poste

U K Healthcare Ltd. is seeking a Patient Relations Assistant to greet patients, answer phones, and proactively improve the patient experience in the Comprehensive Breast Care Center.

Responsibilities include monitoring wait times, handling patient complaints empathetically, ensuring accurate patient registration, and using electronic tools to verify insurance eligibility and address system errors.

Qualifications

• Experience in patient-facing roles preferred.
• Ability to manage wait times and provide directions.
• Skilled in resolving complaints with empathy.

Responsabilités

• Welcome patients and answer phones according to guidelines.
• Identify opportunities to enhance patient experience by anticipating needs.
• Monitor wait times and communicate wait-time expectations to patients.
• Resolve patient complaints in an empathetic and timely manner.
• Ensure proficient patient registration and verify insurance eligibility.
• Recognize and help correct errors in the computer system.

Connaissances

Customer service

Communication

Empathy

Phone etiquette

Registration process

Description du poste

U K Healthcare Ltd. is seeking a Patient Relations Assistant to greet patients, answer phones, and proactively improve the patient experience in the Comprehensive Breast Care Center.

Responsibilities include monitoring wait times, handling patient complaints empathetically, ensuring accurate patient registration, and using electronic tools to verify insurance eligibility and address system errors.