Patient Experience & Resolution Specialist

U K Healthcare Ltd; Lexington (VA); On-site; USD 26,000 - 41,000; Full time

Job summary

UK HealthCare is seeking a Customer Relations Specialist to provide prompt, sensitive responses to patients and families regarding complaints or grievances. You will liaise between patients, families, surrogates, and UK HealthCare staff, research barriers to service, and help develop solutions while upholding behavioral standards.

The ideal candidate has exceptional customer service, strong communication skills, and solid experience with Microsoft Word and Excel.

Qualifications

• 1 year of related experience required.
• Bachelor’s degree (BA) required.
• Proven track record of providing exceptional customer service.

Responsibilities

• Respond to patient inquiries and complaints in a prompt, sensitive manner.
• Serve as liaison between patients, families, surrogates and UK HealthCare staff.
• Research obstacles to service delivery and help develop solutions.

Skills

Customer service

Communication skills

Education

BA

Tools

Microsoft Word

Microsoft Excel

Windows OS

Job description

UK HealthCare is seeking a Customer Relations Specialist to provide prompt, sensitive responses to patients and families regarding complaints or grievances. You will liaise between patients, families, surrogates, and UK HealthCare staff, research barriers to service, and help develop solutions while upholding behavioral standards.

The ideal candidate has exceptional customer service, strong communication skills, and solid experience with Microsoft Word and Excel.