Patient Experience Specialist

AdventHealth; Calhoun, Northern (GA, KY); Híbrido; USD 23.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Parental Leave—4 weeks

403-B Retirement Plan

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Descripción de la vacante

AdventHealth in Calhoun, Georgia is seeking a full-time Call Center / Customer Service representative. You will handle consumer inquiries, follow scripts, verify demographics and insurance details, and coordinate with departments to optimize scheduling and authorizations.

The role requires high school education, 1+ year call center experience, and strong communication. Scheduled Monday–Friday, 8:30am–5pm, with a salary range shown in postings.

Formación

• Ability to articulate the mission of AH and the CxC [Required]
• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
• Demonstrated personal commitment to promoting and providing excelled customer service [Required]
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]

Responsabilidades

• Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services.

Conocimientos

Customer service

Communication

Teamwork

Attention to detail

Educación

High School Diploma or GED

Descripción del empleo

AdventHealth in Calhoun, Georgia is seeking a full-time Call Center / Customer Service representative. You will handle consumer inquiries, follow scripts, verify demographics and insurance details, and coordinate with departments to optimize scheduling and authorizations.

The role requires high school education, 1+ year call center experience, and strong communication. Scheduled Monday–Friday, 8:30am–5pm, with a salary range shown in postings.