Patient Experience & Food Service Lead

HHS Culinary and Nutrition Solutions, LLC (USA); Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS Culinary and Nutrition Solutions, LLC (USA) seeks a friendly, compassionate leader to join our hospital culinary team at Bon Secours St Marys Hospital of Richmond. You will guide a patient ambassador team to deliver high-quality food service, safety, and sanitation.

Responsibilities include recruiting and developing staff, daily inspections and patient rounding, educating patients on nutrition, coordinating food service standards, and collaborating with leadership to meet goals.

Qualifications

• Experience managing a team and in customer service
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Must have or be willing to obtain a valid Serve Safe certification or equivalent
• Not Required but a Big Plus Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
• Working knowledge of Press Ganey/NRC Picker

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Lead and manage team member recruiting, training, and development
• Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
• Take action and provide excellent customer service to correct any issues that occur
• Implement, manage, and maintain the patient ambassador program for high-quality service
• Collaborate with department, facility, and company leadership to achieve goals
• Stays informed on patient satisfaction updates, current trends
• Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork
• Participates in patient experience workshops and projects led by the organizations

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Proactivity

Team Player

Business Ethics

Organization

Education

Serve Safe certification

Tools

Word processing

Spreadsheets

Various software

Job description

HHS Culinary and Nutrition Solutions, LLC (USA) seeks a friendly, compassionate leader to join our hospital culinary team at Bon Secours St Marys Hospital of Richmond. You will guide a patient ambassador team to deliver high-quality food service, safety, and sanitation.

Responsibilities include recruiting and developing staff, daily inspections and patient rounding, educating patients on nutrition, coordinating food service standards, and collaborating with leadership to meet goals.