Patient Experience & Service Coordinator

Automatic Data Processing, Inc.; Columbia (SC); Presencial; USD 25.000 - 34.000; Jornada completa

Descripción de la vacante

LRADAC is seeking a Customer Care Coordinator in Columbia, SC to contribute to patient satisfaction by overseeing customer service standards and guiding a cross-organization advisory team. This full-time clerical role requires flexible hours, including evenings and weekends, with possible remote work but an average of 15 hours in the office.

The role reports to the VP of Community Services and supports the Office of Community Services through data-driven improvement, post-discharge surveys, and

Formación

• A bachelor’s degree is required and at least 3 years of work experience related to patient satisfaction, customer care, or customer service, preferably in a human services environment.
• Experience in analyzing and improving customer service processes is desirable.
• Ability to write reports and present information to patients and staff.

Responsabilidades

• Review, investigate, and document patient complaints and provide summaries to staff managers.
• Complete post-discharge surveys and enter data promptly.
• Lead and maintain a customer service advisory team to research and improve the organization’s customer service program.

Conocimientos

Customer service

Communication

Analytical thinking

Educación

Bachelor’s degree

Descripción del empleo

LRADAC is seeking a Customer Care Coordinator in Columbia, SC to contribute to patient satisfaction by overseeing customer service standards and guiding a cross-organization advisory team. This full-time clerical role requires flexible hours, including evenings and weekends, with possible remote work but an average of 15 hours in the office.

The role reports to the VP of Community Services and supports the Office of Community Services through data-driven improvement, post-discharge surveys, and