Patient Experience & Service Quality Coordinator

Brighter Future Employment Services; Columbia (SC); Híbrido; USD 25.000 - 34.000; Jornada completa

Descripción de la vacante

LRADAC is seeking a Customer Care Coordinator in Columbia, SC for a full-time clerical role. The position offers a salary range of $17.85 to $24.99 hourly, 37.5 hours per week, with day, evening, and weekend shifts; a hybrid work arrangement may apply with some in-office time.

Under the VP of Community Services, you will respond to patient service issues, implement customer service standards, and participate in quality improvement activities.

Formación

• Bachelor’s degree required and at least 3 years of work experience related to patient satisfaction, customer care or customer service.
• Experience in human services environment preferred.
• Ability to read, write and present information clearly.

Responsabilidades

• Review, investigate and document outcomes of patient complaints and provide summaries to staff managers and patients.
• Complete Post-Discharge surveys and enter data promptly.
• Lead and maintain a customer service advisory team to develop, implement and evaluate a comprehensive program.
• Participate in QA & Continuous Quality Improvement Committee and coordinate Focus Groups.
• Monitor, update and maintain the Plan for Consumer Input.

Educación

Bachelor’s degree

Descripción del empleo

LRADAC is seeking a Customer Care Coordinator in Columbia, SC for a full-time clerical role. The position offers a salary range of $17.85 to $24.99 hourly, 37.5 hours per week, with day, evening, and weekend shifts; a hybrid work arrangement may apply with some in-office time.

Under the VP of Community Services, you will respond to patient service issues, implement customer service standards, and participate in quality improvement activities.