Patient Experience & Scheduling Specialist

UPMC; Wexford (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Job summary

UPMC's Department of Physical Medicine and Rehabilitation in Wexford, PA is hiring a full-time Patient Services Representative for a Monday–Friday day shift from 8:00 a.m. to 4:30 p.m. Free parking is available at this location.

The role welcomes patients, guides them through check-in, collects copayments, screens registration, and links families to financial and portal resources, while delivering exceptional service across physician practices, hospitals, and outpatient services.

Qualifications

• Completion of high school graduate or equivalent is required.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Experience with personal computer-based applications and proficient typing skills are preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with health records systems such as Epic or Medipac is preferred.
• Licensure, Certifications, and Clearances: Act 34.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through self-arrival technology or check-in at desk.
• Collect copayments and other applicable patient payments at the point of service.
• Verify and update patient registration information at checkout.
• Schedule follow-up appointments and connect patients to scheduling resources.
• Assist with education of financial responsibility and connect to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier.
• Obtain signatures for consent to treatment and financial responsibility per HIPAA.
• Distribute/triage phone calls and assist with administrative tasks in the office.
• Promote MyUPMC patient portal and assist with registration when applicable.

Skills

Customer service

Communication skills

Typing proficiency

Education

High school diploma or equivalent

Tools

Epic

Medipac

Biometrics program

Job description

UPMC's Department of Physical Medicine and Rehabilitation in Wexford, PA is hiring a full-time Patient Services Representative for a Monday–Friday day shift from 8:00 a.m. to 4:30 p.m. Free parking is available at this location.

The role welcomes patients, guides them through check-in, collects copayments, screens registration, and links families to financial and portal resources, while delivering exceptional service across physician practices, hospitals, and outpatient services.