Patient Services Representative- Orthopaedic Spine Associates- Wexford, PA

UPMC; Wexford (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC is hiring a full-time Patient Services Representative to support Orthopaedic Spine Associates at 12680 Perry Highway in Wexford, PA. This role offers a Monday–Friday daylight schedule focused on providing a welcoming and efficient patient experience within a busy orthopaedic spine practice.

The incumbent will assist with front-desk check-in, manage copayments, register patients, and support navigation of the UPMC Patient Portal while coordinating appointments and collecting pertinent

Responsibilities

• Greet patients warmly and assist with self-arrival technology or desk check-in.
• Collect copayments and update patient registration information at checkout; schedule follow-up appointments.
• Assist patients with navigation of the MyUPMC portal and promote patient portal registration.
• Verify insurance benefits with the carrier via online systems or phone inquiries and explain financial responsibilities.
• Triage and distribute phone calls, and support administrative tasks such as scanning medical records and faxing.
• Register patients in Biometrics and explain benefits; support administrative duties in the office.

Job description

UPMC is hiring a full-time Patient Services Representative to support Orthopaedic Spine Associates at 12680 Perry Highway in Wexford, PA. This position offers a Monday through Friday daylight schedule, providing a great opportunity for candidates seeking consistent weekday hours. The Patient Services Representative plays an important role in creating a welcoming and efficient experience for patients while supporting the day-to-day administrative needs of a busy orthopaedic spine practice.

Responsibilities

• provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.