Patient Experience Specialist

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Community Medicine Incorporated is hiring a Full-Time Patient Services Representative to support Lawrenceville Family Health Center in Pittsburgh. Hours are Monday-Friday 8:30-5 with one evening per week until 8pm. Location: 3937 Butler St.

The role focuses on welcoming patients, handling registrations, collecting copays, scheduling follow-ups, and guiding patients through the care continuum. The position emphasizes service excellence, patient education, coordination with physicians and

Responsibilities

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Provide a warm greeting for all patients.

Job description

UPMC Community Medicine Incorporated is hiring a Full-Time Patient Services Representative to support Lawrenceville Family Health Center in Pittsburgh. Hours are Monday-Friday 8:30-5 with one evening per week until 8pm. Location: 3937 Butler St.

The role focuses on welcoming patients, handling registrations, collecting copays, scheduling follow-ups, and guiding patients through the care continuum. The position emphasizes service excellence, patient education, coordination with physicians and