Daytime Patient Experience Coordinator

UPMC; Pennsylvania; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO

Health benefits

Retirement program

Wellness program

Paid parental leave

Competitive pay

Job summary

UPMC Department of Physical Medicine and Rehabilitation in Wexford, PA is hiring a full-time Patient Services Representative for a Monday–Friday daylight schedule (8:00 am–4:30 pm). Free parking is provided at this location and the role focuses on welcoming patients, guiding check-in, collecting payments, and coordinating follow-ups.

As part of the care team, you will promote the MyUPMC portal, verify insurance benefits, and assist patients with financial responsibilities while delivering

Qualifications

• Provide patient care activities for a group of patients and their families through independent judgment and collaboration with the care team.
• Establish and maintain collaborative relationships with physicians and other healthcare providers to achieve desired patient outcomes.
• Demonstrate a commitment to the community and to your health care profession.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through self-arrival technology or check-in at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources to schedule for ancillary services at checkout.
• Help patients navigate the healthcare system with clear instructions and provide follow-up to unresolved questions.
• Register patients in Biometrics program and explain benefits.
• Promote MyUPMC patient portal and assist patients in registration.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility per HIPAA rules.
• Triaged calls and route to other areas or clinical providers.
• Perform administrative duties including scanning medical records and faxing; perform other duties as assigned.
• Stay informed on navigation and usability of UPMC Patient Portal and assist patients to navigate it for continued access to health information.

Job description

UPMC Department of Physical Medicine and Rehabilitation in Wexford, PA is hiring a full-time Patient Services Representative for a Monday–Friday daylight schedule (8:00 am–4:30 pm). Free parking is provided at this location and the role focuses on welcoming patients, guiding check-in, collecting payments, and coordinating follow-ups.

As part of the care team, you will promote the MyUPMC portal, verify insurance benefits, and assist patients with financial responsibilities while delivering