Patient Experience Specialist - Front Desk & Scheduling

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Job summary

UPMC Groff Orthopaedics is hiring a full-time Patient Services Representative for a Monday–Friday daylight schedule in Shadyside. The role involves welcoming patients, scheduling, check-in/out, insurance verification, and managing payments with a focus on service excellence.

Responsibilities include guiding patients through self-arrival tech, updating records, promoting MyUPMC, and coordinating with physicians and staff to ensure smooth patient flow and quality care delivery.

Qualifications

• High school diploma or equivalent required.
• Two years of medical, billing, or customer-service experience preferred.
• Familiarity with medical terminology preferred.

Responsibilities

• Provide warm greeting for all patients.
• Assist with check-in/check-out and scheduling.
• Collect copayments and payments at the point of service.
• Verify/update patient registration and insurance information.
• Assist with biometrics registration and MyUPMC portal.

Skills

Customer service

Verbal communication

Detail oriented

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

UPMC Groff Orthopaedics is hiring a full-time Patient Services Representative for a Monday–Friday daylight schedule in Shadyside. The role involves welcoming patients, scheduling, check-in/out, insurance verification, and managing payments with a focus on service excellence.

Responsibilities include guiding patients through self-arrival tech, updating records, promoting MyUPMC, and coordinating with physicians and staff to ensure smooth patient flow and quality care delivery.