Patient Care Coordinator

InnovaCare Management Services Company, LLC; Loxahatchee Groves (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

InnovaCare Management Services Company, LLC is seeking a friendly Front Desk Clerk/Receptionist in Florida. You will welcome patients, manage the waiting room, and coordinate with medical staff to keep wait times within 15 minutes of arrival.

Responsibilities include handling registrations, scheduling, answering phones, processing payments, maintaining medical records, and supporting case managers. Strong communication and organizational skills are essential.

Qualifications

• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and able to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Proficient in electronic health record systems.

Responsibilities

• Welcomes patients and visitors upon arrival.
• Manages waiting room to ensure wait times are within 15 minutes of arrival.
• Manages the front desk workflow and communicates with the MAs.
• Schedules provider appointments and manages daily schedule.
• Maintains accurate registration by obtaining and updating personal and financial information.
• Assists patients with intake processes and problem solving related to healthcare system barriers.
• Collects patient payments (co-pays, co-insurance, deductibles).
• Processes walk-in patients and answers phone calls; schedules appointments.
• Manages medical records and ensures timely filing/scanning.
• Processes requests for medical records release and maintains logs.
• Performs other related duties as assigned.

Skills

Customer service

Written and oral communication

Teamwork

Organizational skills

Medical terminology

ICD-10 and CPT coding

EHR computer literacy

Emergency response calmness

Numeracy/basic math

Task follow-through

Education

High school diploma or GED

Tools

Electronic Health Record (EHR)

Job description

InnovaCare Management Services Company, LLCEssential Job FunctionsWelcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.Manages the front desk workflow and communicates with the MA’s.Manages the providers schedule daily.Maintains accurate registration by obtaining, recording, and updating personal and financial information.Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.Assists patient with intake processes including scanning required documents.Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.Manages medical records (maintains, files/scans, prepares for schedule).Ensures all correspondence is scanned and/or filed in timely manner.Processes requests for medical records release and maintains appropriate logs, etc.Performs all other related duties as assigned.Minimum Required Education, Experience & SkillsHigh school diploma or GED equivalent.Strong customer service focus.Effective written and oral communication skills.Teamwork orientation.Organized and ability to manage competing priorities.Knowledge of medical terminology.Knowledge of ICD-10 and CPT coding.Expert in computer literacy in electronic health record.Ability to react calmly and effectively in emergency situations required.Basic mathematical skills.Safe work practices in a clinic setting.Able to follow through with delegated tasks.Preferred Education, Experience & SkillsAt least 2-3 years in a medical related customer service role.Bilingual in English/Spanish preferred but not required.The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.