Patient Experience & Scheduling Specialist

FYZICAL Therapy & Balance Centers; Vidalia (GA); On-site; USD 32,000 - 38,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Vidalia, GA is seeking a Customer Service Representative to be the first and last point of contact for patients. This role supports scheduling, data collection, insurance verification and billing communications in a cutting-edge physical therapy facility.

You will engage with patients, coordinate appointments, collect payments, and relay information between patients and clinicians, contributing to a smooth patient experience and timely care.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Great communicator and multitasker, detail-oriented.
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain.
• H.S. graduate or GED certificate.
• Up-to-date DL and a dependable vehicle.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills

Great communicator

Multitasker

Detail-oriented

Empathetic towards people in pain

Positive attitude

Strong work ethic

Integrity

Education

High school diploma or equivalent

H.S. graduate or GED certificate

Job description

FYZICAL Therapy & Balance Centers in Vidalia, GA is seeking a Customer Service Representative to be the first and last point of contact for patients. This role supports scheduling, data collection, insurance verification and billing communications in a cutting-edge physical therapy facility.

You will engage with patients, coordinate appointments, collect payments, and relay information between patients and clinicians, contributing to a smooth patient experience and timely care.