Patient Services Coordinator – Insurance Verifications

FYZICAL Therapy & Balance Centers; Anderson (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Anderson, SC seeks a Customer Service Representative to be the first and last point of contact for patients. You will manage scheduling, verify insurance, collect payments, and act as liaison between patients and clinicians.

You'll join a team that values compassionate care, uses modern technology, and offers opportunities for career growth within a thriving physical therapy network.

Qualifications

• Must have medical insurance verification and authorization experience.
• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Great communicator and multitasker, detail-oriented.
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain.
• Up-to-date DL and a dependable vehicle.
• Excellent at handling details, communicating and multitasking.
• Great demeanor, strong integrity and compassion.

Responsibilities

• Must have medical insurance verification and authorization experience.
• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copaymentsCheck mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills

Medical insurance verification

Authorization experience

Communication

Multitasking

Education

High school diploma

Job description

FYZICAL Therapy & Balance Centers in Anderson, SC seeks a Customer Service Representative to be the first and last point of contact for patients. You will manage scheduling, verify insurance, collect payments, and act as liaison between patients and clinicians.

You'll join a team that values compassionate care, uses modern technology, and offers opportunities for career growth within a thriving physical therapy network.