Patient Service Representative

Surgery Partners, Inc; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Life Insurance

Paid time off

401(k) with company match

Job summary

Surgery Partners, Inc. is seeking a Patient Service Representative to handle inbound and outbound calls, schedule appointments, and assist patients with inquiries about services and billing.

This role supports a standard of patient care related to vision and related health services. The candidate will gather information to triage patient needs, maintain accurate records, and collaborate with the front desk team to meet service goals.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service in a fast-paced environment.
• Must be organized and a team player.
• Excellent oral and written communications skills are a must.
• Self-motivated with a strong work ethic and goal driven.

Responsibilities

• Addresses patient inquiries about appointment scheduling, services, insurance coverage and payment methods.
• Gathers information to determine priority of need and proper place of treatment.
• Participates in recalls of patients who have been inactive per policy.
• Works with supervisor to meet scheduling and patient-satisfaction goals.
• Counsels patients and answers questions related to procedures and/or billing when needed.

Skills

Customer service

Team player

Strong communication

Organized

Self-motivated

Education

High School Diploma or GED

Job description

Accessibility Note

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended(“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [e-mail]

Accessibility Note

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended(“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [e-mail]

JOB TITLE

Patient Service Representative

Position Summary

The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The position will promote the business processes and support a standard of excellent patient care relating to innovative and superior vision correction care

Essential Duties And Responsibilities

• Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods
• Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment
• Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services
• Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction
• Counsels patients and answers questions related to procedures and/or billing on an as needed basis
• Creates and provides a positive, accountable and inspired work environment for others

Minimum Qualifications (knowledge, Skills, And Abilities)

• High School Diploma or GED
• 2+ years of customer service in a fast-paced environment
• Must be organized and a team player
• Excellent oral and written communications skills are a must
• Self-motivated with a strong work ethic and goal driven

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.