Patient Care Admin Coordinator | Scheduling & Insurance

Team Rehabilitation Physical Therapy; Southfield (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental & vision coverage

401(k) match

Profit sharing

Equity opportunities

Monthly bonuses

Generous PTO

CEU stipend

40 hours CEU time

Job summary

Team Rehabilitation Physical Therapy in Michigan is seeking a Patient Administrative Coordinator to greet patients, verify appointments, and support the therapy team. The role emphasizes friendly communication and accurate paperwork to keep the clinic running smoothly.

You will coordinate with clinicians, assist with insurance questions, collect copays, maintain records, and help manage schedules in a fast-paced outpatient setting.

Qualifications

• No prior experience or education required.
• High school graduate or equivalent.
• Experience in a patient-centered health care position is an advantage but is not necessary.
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.

Responsibilities

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. Coordinate with the Physical Therapist and other staff as needed.
• Assist patients with insurance-related questions. Verify and explain insurance benefits to every patient, and obtain authorizations when needed.
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner. Issue receipts and handle billing-related tasks.
• Accurately input data collected from in-house research and support clinic performance by preparing management information.

Skills

Communication skills

Customer service

Basic computer skills

Education

High school diploma or equivalent

Job description

Team Rehabilitation Physical Therapy in Michigan is seeking a Patient Administrative Coordinator to greet patients, verify appointments, and support the therapy team. The role emphasizes friendly communication and accurate paperwork to keep the clinic running smoothly.

You will coordinate with clinicians, assist with insurance questions, collect copays, maintain records, and help manage schedules in a fast-paced outpatient setting.