Patient Experience & Scheduling Specialist

Details This; Campus (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Utah in Salt Lake City seeks an experienced front desk/registrations specialist to provide exceptional patient service, guide guests, and manage the registration and scheduling workflow with accuracy and confidentiality.

You will verify benefits, assist with payments, coordinate with clinical and administrative staff, and help maintain compliant records while delivering a compassionate patient experience in a fast-paced environment.

Qualifications

• One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver’s license at time of hire may be required in some areas.
• This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Responsibilities

• Greets and directs patients to their correct destinations both in person and over the phone.
• Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
• Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
• Completes patient admission and registration process by reviewing accounts and other compliance‑related documents for completeness and accuracy.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co‑pays, deductibles, and co‑insurance, as needed.
• Responds to questions regarding accounts status, payment arrangements, and concerns.
• Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Reconciles cash against daily charge and cash reports.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Assists patients with automated medical record access, as needed.
• Manages inventory and maintenance.
• May be required to drive patients from the hospital to designated locations.
• Performs other duties, as required.

Job description

University of Utah in Salt Lake City seeks an experienced front desk/registrations specialist to provide exceptional patient service, guide guests, and manage the registration and scheduling workflow with accuracy and confidentiality.

You will verify benefits, assist with payments, coordinate with clinical and administrative staff, and help maintain compliant records while delivering a compassionate patient experience in a fast-paced environment.