Patient Experience & Scheduling Specialist

University of Utah Health Care; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

University of Utah Health is seeking a patient-centered Scheduling Coordinator to manage appointments across multiple departments, including surgical procedures and imaging. You will coordinate with physicians, staff, and patients, ensuring accurate records, pre-procedure instructions, and timely communications.

The role requires setting up slots, handling insurance verification, and coordinating multidisciplinary care while maintaining strong customer service and attention to detail in EPIC

Qualifications

• Two (2) years of relevant experience in healthcare coordination or administrative role, or the equivalency.

Responsibilities

• Schedules and coordinates appointments, including surgical procedures, pre/post-op care, imaging, and care across departments and specialties.
• Manages waitlists, opens appointment slots, and adjusts appointment capacity to enhance scheduling across locations and clinics.
• Confirms appointments and provides pre-procedure instructions to patients.
• Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments.
• Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
• Processes payments, reconciles daily financials, and may manage single-case or gap agreements with insurers.
• Acts as a coordinator for surgical cases, managing OR block time, scheduling pre/post-op appointments, and arranging multidisciplinary care.
• Completes outreach for new patient visits and transfer-of-care scheduling.

Skills

Scheduling coordination

Epic scheduling

Insurance verification

Registration & referrals

Communication

Multidisciplinary coordination

Microsoft Office

Patient liaison

EPIC workflows

Tools

EPIC

Microsoft Office

Job description

University of Utah Health is seeking a patient-centered Scheduling Coordinator to manage appointments across multiple departments, including surgical procedures and imaging. You will coordinate with physicians, staff, and patients, ensuring accurate records, pre-procedure instructions, and timely communications.

The role requires setting up slots, handling insurance verification, and coordinating multidisciplinary care while maintaining strong customer service and attention to detail in EPIC