Patient Service & Registration Specialist

Intermountain Health; Ogden (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health Layton Hospital in Utah is seeking a compassionate Patient Service Representative to be the first point of contact for patients, greeting and checking in/out, verifying information, and coordinating care with caregivers to ensure a superior patient experience.

The role requires accurate EMR documentation, scheduling visits, collecting demographics and insurance details, and assisting with billing and financial assistance.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Ability to work collaboratively with patients and fellow caregivers to deliver high-level service.

Responsibilities

• Provide courteous, professional connections with patients by phone, in person, or via secure messaging.
• Document all calls accurately in the EMR.
• Schedule patient appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data in registration system.
• Obtain insurance cards, IDs, and signatures; verify information for COB and authorization as needed.
• Assist patients in completing forms for regulatory and billing needs and educate on financial assistance; process payments.
• Stay current on role responsibilities and communications to ensure top performance.

Skills

Customer service

Computer skills

Interpersonal communication

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health Layton Hospital in Utah is seeking a compassionate Patient Service Representative to be the first point of contact for patients, greeting and checking in/out, verifying information, and coordinating care with caregivers to ensure a superior patient experience.

The role requires accurate EMR documentation, scheduling visits, collecting demographics and insurance details, and assisting with billing and financial assistance.