Patient Experience & Scheduling Specialist

Mountain State Oral & Facial Surgery; Parkersburg (WV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Plan (Medical)

Retirement Plan (401k)

Life Insurance

Flexible Benefits Plan

Tuition Assistance

Continuing Education

Annual Scrub Allowance

Paid Time Off

Family Leave

Short/Long Disability

Bereavement Leave

Training & Development

Free Food & Snacks

Wellness Resources

Job summary

Mountain State Oral & Facial Surgery invites applications for a Patient Relations Specialist to join a growing network of practices across WV, VA, KY, OH, and NC. The role emphasizes patient-centered service, appointment management, and accurate records handling in a fast-paced healthcare environment.

The ideal candidate will have strong interpersonal skills, attention to detail, proficiency with EMR and scheduling software, and a demonstrated ability to work well in a team while maintaining

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Prior healthcare or patient relations experience strongly preferred.

Responsibilities

• Delivers customer service support to patients
• Schedules appointments
• Handles patient check-in and check-out procedures
• Performs scanning and filing tasks
• Collects payments from patients
• Maintains a clean and professional workspace, including the waiting area
• Responds to patient phone calls
• Confirms scheduled appointments
• Provides assistance with charting
• Confirms patient insurance information
• Maintains strict confidentiality
• Ensures an outstanding customer experience
• Performs any duties necessary to maintain patient flow, along with any additional tasks as assigned

Skills

Interpersonal skills

Professional demeanor

Organizational skills

EMR scheduling software

Confidentiality

Teamwork under pressure

Education

High school diploma

Associate degree preferred

Job description

Mountain State Oral & Facial Surgery invites applications for a Patient Relations Specialist to join a growing network of practices across WV, VA, KY, OH, and NC. The role emphasizes patient-centered service, appointment management, and accurate records handling in a fast-paced healthcare environment.

The ideal candidate will have strong interpersonal skills, attention to detail, proficiency with EMR and scheduling software, and a demonstrated ability to work well in a team while maintaining