Patient Experience & Scheduling Specialist

Prevea; Northern (KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Prevea Health is seeking a Patient Service Representative to warmly welcome patients, register them, and schedule visits. You will act as a liaison between patients and medical staff, ensuring a positive first impression whether by phone or in person.

Role emphasizes accurate data collection, insurance verification, and handling payments. The position is full-time, 36 hours per week, with benefits, and requires strong communication and customer service skills.

Qualifications

• High School Diploma or GED required.
• 1-3 years experience in customer service, insurance and/or healthcare setting preferred.
• Proficient telephone and computer skills with clear and professional speaking abilities.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete account, referral, and claim edit workflows in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Telephone skills

Customer service

Empathy

Multitasking

Communication

Education

High School Diploma

Job description

Prevea Health is seeking a Patient Service Representative to warmly welcome patients, register them, and schedule visits. You will act as a liaison between patients and medical staff, ensuring a positive first impression whether by phone or in person.

Role emphasizes accurate data collection, insurance verification, and handling payments. The position is full-time, 36 hours per week, with benefits, and requires strong communication and customer service skills.