Patient Experience & Care Coordinator

DOCS Dermatology Group; Dublin (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k matching

Company paid life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group is seeking a Patient Care Coordinator to provide superior patient support, education, and administrative help. The role includes managing appointments, maintaining EMR records, and assisting with marketing and customer service while upholding HIPAA standards.

The successful candidate will exhibit strong communication, organizational, and sales skills, with 1–2 years’ related experience or a Bachelor’s degree.

Qualifications

• Bachelor's degree or 1-2 years of experience in a comparable setting.
• Proficiency in Microsoft applications – Word, Excel, PowerPoint, Outlook, and Adobe Reader.
• Effective communication, both orally and in writing.
• Leadership/Management experience preferred; Sales experience preferred.

Responsibilities

• Enhance patient experience by managing appointments, education, and communications with the provider team.
• Maintain accurate EMR documentation and end-of-day reporting.
• Support sales through product recommendations and lead conversion efforts.
• Ensure HIPAA compliance and confidentiality in all practices and communications.

Skills

Communication skills

Organizational skills

Leadership

Sales experience

Education

Bachelor's degree

1-2 years of experience in a comparable setting

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Adobe Reader

Job description

DOCS Dermatology Group is seeking a Patient Care Coordinator to provide superior patient support, education, and administrative help. The role includes managing appointments, maintaining EMR records, and assisting with marketing and customer service while upholding HIPAA standards.

The successful candidate will exhibit strong communication, organizational, and sales skills, with 1–2 years’ related experience or a Bachelor’s degree.