Aesthetic Patient Care Coordinator — Patient Experience

Docs, Llc; Kettering (OH); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group is seeking an Aesthetic Patient Care Coordinator in Kettering, OH. The role focuses on patient support, education, marketing assistance, administrative tasks, and delivering a superior patient experience within our dermatology practice.

You will handle scheduling, patient communications, and credentialing of staff while maintaining EMR records and a clean, efficient office environment. Strong organizational and communication skills are essential.

Qualifications

• Bachelor's degree or 1-2 years of experience in a comparable setting.
• Proficiency in Microsoft applications – Word, Excel, PowerPoint, Outlook, and Adobe Reader.
• Adhere to office guidelines and protocol.
• Effective communication, both orally and in writing.

Responsibilities

• Complete patient appointment tasks including tagging, taking and filing patient photos, and uploading patient paperwork into the EMR.
• Inform and educate patients on procedures and skincare.
• Exhibit professionalism when speaking with patients both on the phone and in person. (both wording and tone).
• Maintain clear and consistent communication with the provider team.
• Answer all patient communications in a timely manner and direct them appropriately.
• Manage the patient schedule with a strategic mindset for booking, cancellations, modifications and waitlists.
• Proactively adjust the patient schedule to maximize provider utilization and patient satisfaction.
• Maintaining cleanliness of the office space and treatment rooms.
• Communicate procedural issues and workflow concerns to direct manager.
• Meet with providers daily.
• Credential the practice, providers, and estheticians.
• Ensure the highest level of Patient Experience is upheld throughout the entire patient encounter.
• Record Keeping and Medical Record System
• Document patients’ medical concerns and track medical escalations.
• Assist with resolving EMR related issues.
• Document all patient encounters and ensure that the patient’s record and information is up to date.
• Complete end-of-day reporting.
• Financial open and close of office including making end-of-day deposits.
• Appropriate selling of products to meet sales goals.
• Make treatment and product recommendations that are appropriate for the patient.
• Maintain lead conversion goals for initial inquiry patients.
• Privacy
• Comply with HIPAA law.
• Keep business practices and policies confidential.
• Maintain strictest confidentiality.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Adobe Reader

Communication skills

Administrative tasks

Education

Bachelor's degree

Tools

EMR software

Job description

DOCS Dermatology Group is seeking an Aesthetic Patient Care Coordinator in Kettering, OH. The role focuses on patient support, education, marketing assistance, administrative tasks, and delivering a superior patient experience within our dermatology practice.

You will handle scheduling, patient communications, and credentialing of staff while maintaining EMR records and a clean, efficient office environment. Strong organizational and communication skills are essential.