Patient Experience & Scheduling Specialist

Socket.dev; Nashville (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

The Surgical Clinic in Middle Tennessee is seeking a Patient Services Coordinator to support registration and scheduling across our clinics. You will manage front-desk duties, greet patients, collect insurance and demographic information, and help with payments and scheduling, ensuring a smooth patient experience.

This role requires a high school diploma, 5 years in a professional office with customer service, and strong computer skills including MS Office and EMR/EHR systems.

Qualifications

• High school graduate or GED.
• 5 years’ experience in a professional office with customer service required
• Strong computer skills including Windows file management and MS Office, and e-mail experience.
• Electronic Medical Records experience required or within 90 days.
• Good verbal and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.

Responsibilities

• Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department.
• Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
• Conducts patient check-in, check-out and medical records, following policy and procedures.
• Functions as preceptor to newly hired staff
• Properly tracks patients in EHR for next location and ensures patients are not missed.
• Obtains pre-patient registration, demographic and insurance information and enters appropriately into PM or EHR.
• Ensures eligible patients have proper distress screening
• Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets.
• Ensures canceled and missed appointments are followed up and properly documented
• Schedules patient appointments, including internal and external.
• Runs and/or works daily reports to identify patients with unscheduled orders
• Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests.

Skills

Customer service

Communication skills

MS Office

Windows

Education

High school diploma

Tools

Electronic Medical Records (EMR)

Microsoft Office

EHR/PM systems

Job description

The Surgical Clinic in Middle Tennessee is seeking a Patient Services Coordinator to support registration and scheduling across our clinics. You will manage front-desk duties, greet patients, collect insurance and demographic information, and help with payments and scheduling, ensuring a smooth patient experience.

This role requires a high school diploma, 5 years in a professional office with customer service, and strong computer skills including MS Office and EMR/EHR systems.