Patient Experience & Scheduling Specialist

Nantucket Cottage Hospital; Nantucket (MA); On-site; USD 36,000 - 68,000; Full time

Job summary

Nantucket Cottage Hospital is seeking a Patient Services Coordinator to provide administrative support in ambulatory settings, acting as the primary interface between patients and providers. Role includes front desk duties, scheduling, payments, and coordinating referrals and authorizations to ensure smooth patient flow within the hospital network.

The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment

Qualifications

• Strong communication and customer service skills.
• Proficient in MS Windows and Office software.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a fast-paced ambulatory setting.

Responsibilities

• Schedule and reschedule patient appointments and manage wait lists.
• Answer and triage incoming calls, assist patients and families with problem resolution.
• Coordinate appointment confirmations and prepare documentation for check-in/check-out.
• Maintain patient confidentiality and accurate demographic and insurance information.

Skills

Interpersonal skills

Communication skills

Teamwork

Attention to detail

Proficiency with MS Windows

Tools

MS Office

Job description

Nantucket Cottage Hospital is seeking a Patient Services Coordinator to provide administrative support in ambulatory settings, acting as the primary interface between patients and providers. Role includes front desk duties, scheduling, payments, and coordinating referrals and authorizations to ensure smooth patient flow within the hospital network.

The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment