Patient Experience & Scheduling Specialist

Copley Hospital Multi-Specialty Clinic; Morristown (VT); On-site; USD 31,000 - 39,000; Full time

Job summary

Copley Hospital in Morrisville, VT seeks a Patient Engagement Specialist - Tier II (Call Center) to support the Mansfield Orthopaedics practice. You will handle patient calls, assist with registrations, and coordinate appointments and tests, ensuring a smooth patient experience.

Proven communication skills, accuracy in processing payments, and EMR familiarity are required. This is a full-time role with varied shifts in a hospital setting in Morrisville.

Qualifications

• High school diploma or GED required; associate degree desirable.
• Experience in medical office/admin roles preferred.
• Strong telephone etiquette and organization are essential.

Responsibilities

• Answer calls within 3 rings and provide courteous scheduling support.
• Register patients and collect/verify required information and consents.
• Schedule tests and appointments; coordinate with providers and testers; ensure follow-up visits.

Skills

Telephone etiquette

Organization

Follow-up

Patient rapport

Computer literacy

Education

High school diploma or GED

Associate degree in business or secretarial science

Tools

EMR systems

Job description

Copley Hospital in Morrisville, VT seeks a Patient Engagement Specialist - Tier II (Call Center) to support the Mansfield Orthopaedics practice. You will handle patient calls, assist with registrations, and coordinate appointments and tests, ensuring a smooth patient experience.

Proven communication skills, accuracy in processing payments, and EMR familiarity are required. This is a full-time role with varied shifts in a hospital setting in Morrisville.