Patient Experience & Scheduling Specialist

Paycom; Metairie (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Paycom is seeking a Patient Scheduling Coordinator in Metairie, LA to manage front desk activities, patient intake, and scheduling. You will verify documents, handle payments, and support clinic operations while upholding core values and professionalism.

The role emphasizes accurate record-keeping, compliance, and courteous patient interaction in a busy front office environment. This full-time position requires a High School Diploma or equivalent and strong communication skills.

Qualifications

• High School Diploma or equivalent is required.
• Excellent attention to detail & verbal/written & interpersonal communication skills.
• Ability to carefully read and follow directions.
• Good teamwork skills.

Responsibilities

• Greet patients and provide new patient paperwork as applicable.
• Obtain a copy of the patient’s valid driver’s license for verification and verify patient demographics.
• Ensure accurate scanning/uploading of required documents into patient charts to maintain compliance and organized records.
• Oversee cash handling, including maintaining an accurate and secured cash drawer preparing and submitting weekly cash logs, and collecting patient payments as needed.
• Communicate delays to patients and clinical staff promptly and elevate patient concerns to appropriate leadership when necessary.
• Verify and resolve all patient account alerts before the encounter begins, ensuring compliance prior to any services or treatment being provided.
• Schedule appointments and follow up appointments.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Exhibit a professional appearance and uphold a clean, organized front desk and lobby environment to ensure a welcoming patient experience.
• Ensure all patient areas are stocked with current promotional materials, updated flyers, clinic notices and informational pamphlets in both front office and treatment rooms.
• Adhere to the assigned weekly depth chart duties.
• Demonstrate a commitment to fostering a positive team environment while consistently upholding the organization’s Core Values and professional standards.
• Other duties as assigned

Skills

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Teamwork

Reading directions

Education

High School Diploma or equivalent

Job description

Paycom is seeking a Patient Scheduling Coordinator in Metairie, LA to manage front desk activities, patient intake, and scheduling. You will verify documents, handle payments, and support clinic operations while upholding core values and professionalism.

The role emphasizes accurate record-keeping, compliance, and courteous patient interaction in a busy front office environment. This full-time position requires a High School Diploma or equivalent and strong communication skills.