Patient Experience & Scheduling Specialist

ccf; Lyndhurst (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

Cleveland Clinic Health System seeks a Patient Service Specialist at the Beachwood Family Health and Surgery Center. The role emphasizes a proactive, patient-first approach, handling registration, scheduling, insurance verification, and coordination of care with a professional, courteous demeanor.

Day/Evening/Night/Weekend shifts, 8:00am-4:30pm or 7:30am-5:00pm, with front-end technology support and a focus on accurate payments and customer satisfaction.

Qualifications

• Provides a comprehensive, proactive patient experience with strong customer service.
• Uses HEART Model to triage and resolve patient issues and ensure a positive visit.
• Manages patient registration, scheduling, arrival/departure activities with accuracy and care.

Responsibilities

• Triages and resolves patient issues using the HEART Model.
• Creates a welcoming environment with exceptional customer service.
• Manages patient registration, pre-visit tasks, scheduling, and insurance verification.

Skills

Customer service

Phone etiquette

Tech savvy

Education

High School Diploma or GED

Tools

MyChart

Job description

Cleveland Clinic Health System seeks a Patient Service Specialist at the Beachwood Family Health and Surgery Center. The role emphasizes a proactive, patient-first approach, handling registration, scheduling, insurance verification, and coordination of care with a professional, courteous demeanor.

Day/Evening/Night/Weekend shifts, 8:00am-4:30pm or 7:30am-5:00pm, with front-end technology support and a focus on accurate payments and customer satisfaction.