Patient Experience & Scheduling Specialist

Physicians' Primary Care of Southwest Florida; Fort Myers (FL); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid Time Off (PTO)

Paid holidays

Employee Assistance Program (EAP)

Uniform allowance

Job summary

Physicians’ Primary Care of Southwest Florida is expanding and seeks a full-time Patient Services Representative for our Fort Myers East Adult Medicine location. The PSR is the first contact for patients, handling check-in/check-out, demographics, referrals, scheduling, and basic billing. You will input data into the EMR and coordinate with providers to ensure smooth patient flow. Strong communication and organization are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years medical office experience preferred.
• Experience with medical office systems desired.

Responsibilities

• Greet and assist patients; manage check-in/check-out.
• Register new patients and collect demographics/insurance information.
• Schedule appointments and coordinate referrals.
• Handle billing and collect co-pays; maintain records in EMR.
• Answer phones, respond to emails, and route messages to staff.
• Process and file medical records and documentation.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Teamwork

Education

High School Diploma or equivalent

2 years medical office experience

Tools

E-Clinical Works

Phreesia

Microsoft Office

Job description

Physicians’ Primary Care of Southwest Florida is expanding and seeks a full-time Patient Services Representative for our Fort Myers East Adult Medicine location. The PSR is the first contact for patients, handling check-in/check-out, demographics, referrals, scheduling, and basic billing. You will input data into the EMR and coordinate with providers to ensure smooth patient flow. Strong communication and organization are essential.