Appointment Scheduler

Physicians' Primary Care of Southwest Florida; Cape Coral (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO

Paid holidays

Uniform allowances at hire and each周年

CE courses paid

ERAP

Employee Assistance Program

Discounted legal and document services

Milestone gifts

Employee appreciation events

Job summary

Physicians’ Primary Care of Southwest Florida is seeking an Appointment Scheduler for the Adult Medicine division in Cape Coral. The schedule is 8:00 am to 5:00 pm, Monday through Friday, with duties including handling a high volume of calls and collecting patient demographics and insurance information.

The role requires experience in a high-volume call center, strong attention to detail, and the ability to maintain HIPAA compliance while coordinating with providers and staff.

Qualifications

• Experience in a high-volume call center environment.
• Strong attention to detail and accuracy.
• Ability to develop and maintain a good rapport with providers, staff, and patients.

Responsibilities

• Answer a high volume of calls in a professional manner.
• Obtain demographics and insurance information when scheduling appointments.
• Record information accurately into the patient management system.
• Communicate messages to appropriate parties.
• Maintain confidentiality and HIPAA compliance.

Skills

Call center experience

Attention to detail

Communication skills

HIPAA compliance

Medical office experience

Education

Medical office training

Job description

Physicians’ Primary Care of Southwest Florida is a premier physician owned and managed primary care practice with locations in Cape Coral, Fort Myers, Estero, and Lehigh Acres. We are currently seeking an Appointment Scheduler for our Adult Medicine division in Cape Coral. The schedule for this position is 8:00 am to 5:00 pm, Monday through Friday.

Sample of Duties:

• Answer a high volume of calls in a professional and courteous manner
• Obtain proper information from patients when scheduling appointments such as demographics and insurance information
• Record information accurately into our patient management system
• Communicate messages to appropriate parties
• Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations

Position Requirements:

• Experience working in a high volume call center environment
• Great attention to detail and the ability to record information accurately
• Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
• Proficiency in handling all calls in a professional and compassionate manner
• Knowledge of insurances, referrals, and eligibility a must
• One year of medical office experience or a combination of medical education and office experience preferred
• Regular and reliable job attendance is required

PPC Offers:

• Over 30 years of serving our Southwest Florida community
• Award-winning physicians
• Ability to advance and grow within our organization
• Health, dental, vision, disability and life insurances
• 401(k) with company match
• Free financial advising
• Paid Time Off (PTO)
• Paid holidays
• Uniform allowances at hire and each anniversary
• Company paid CE courses with CEdirect
• Reimbursement for position required certifications and/or license
• Employee Assistance Program (EAP)
• Employee Resource Assistance Program (ERAP)
• Discounted legal and document services
• Milestone gifts
• Employee appreciation events and gifts

Physicians Primary Care of SWFL participates in E-Verify.