Patient Experience & Scheduling Specialist

EssilorLuxottica; Eugene (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

Incentive opportunities

Professional development

Job summary

Rainbow Optics West 18th in Eugene, OR is seeking a dedicated full-time Administrative Assistant to support the doctors, visitors, and patients. This role ensures an exceptional patient experience by coordinating daily operations and linking front desk activities with clinical flow.

As part of TeamVision and EssilorLuxottica, you will maintain scheduling, handle patient records with HIPAA compliance, process payments, and manage supplies.

Qualifications

• High School graduate or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service skills (internal and external).
• Strong communicator and listener; problem solving; organized.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Schedules appointments to optimize patient satisfaction and provider time.
• Notifies doctor of arrivals and keeps service on schedule.
• Maintains HIPAA confidentiality and handles financial information.

Skills

Customer service

Communication

Problem solving

Organization

Tools

POS systems

Patient records

Job description

Rainbow Optics West 18th in Eugene, OR is seeking a dedicated full-time Administrative Assistant to support the doctors, visitors, and patients. This role ensures an exceptional patient experience by coordinating daily operations and linking front desk activities with clinical flow.

As part of TeamVision and EssilorLuxottica, you will maintain scheduling, handle patient records with HIPAA compliance, process payments, and manage supplies.