Patient Experience Specialist: Scheduling & Care Coordination

Orthodontics LLC; Duluth (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Orthodontics LLC in Duluth, GA is seeking a Patient Experience Coordinator to be the first point of contact for patients. Responsibilities include scheduling appointments, assisting with lead conversion, and supporting the patient experience team.

You will handle inbound and outbound calls, coordinate with dental staff and insurance providers, generate routine patient reports, and help ensure a smooth patient journey from inquiry to care.

Qualifications

• Bachelor's degree or equivalent from a four-year college or technical school preferred.
• 1–3 years of related experience and/or training.

Responsibilities

• Answer all in-bound calls and schedule appointments accordingly.
• Coordinate communication between patients, family, dental staff, administrative staff, or insurance providers in a timely manner.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Schedule new and follow-up appointments for patients.
• Provide daily, weekly and monthly patient reports as required or instructed.
• Interview patients or their representatives to identify problems relating to care.
• Refer patients to appropriate dental care services or resources.
• Maintain knowledge of community services and resources available to patients.
• Obtain payment for services provided on account.
• Perform other related duties as assigned by management.
• Assist with outbound calls to follow up with website leads and appointment requests; answer inbound calls from web leads/potential patients to aid decision making.

Skills

Appointment scheduling

Patient communication

Lead management

Reporting

Education

Bachelor's degree or equivalent

Job description

Orthodontics LLC in Duluth, GA is seeking a Patient Experience Coordinator to be the first point of contact for patients. Responsibilities include scheduling appointments, assisting with lead conversion, and supporting the patient experience team.

You will handle inbound and outbound calls, coordinate with dental staff and insurance providers, generate routine patient reports, and help ensure a smooth patient journey from inquiry to care.