Patient Experience & Scheduling Specialist

Northern Valley Indian Health; Chico (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Group medical benefits

Job summary

Northern Valley Indian Health in Chico, CA is hiring a Medical Receptionist to be the first point of contact for patients and to support the clinical staff.

This role focuses on friendly patient check-in, scheduling, information delivery, and maintaining HIPAA-compliant confidentiality while coordinating with front and back office teams.

We offer comprehensive benefits with health coverage, paid time off and opportunities for professional growth in a mission-driven organization.

Qualifications

• High School Diploma or GED required.
• 1 year of Customer Service experience required.
• Ability to communicate clearly with patients.
• Familiarity with HIPAA regulations.

Responsibilities

• Greet patients and manage front desk flow.
• Schedule patient appointments per protocol.
• Answer phones and provide information.
• Protect patient privacy per HIPAA guidelines.
• Maintain waiting areas and office files.
• Collaborate with clinical staff to support patient services.
• Complete other duties as assigned.

Skills

Customer Service

Communication

Teamwork

Time Management

HIPAA Compliance

EHR Proficiency

Reliable Transportation

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Northern Valley Indian Health in Chico, CA is hiring a Medical Receptionist to be the first point of contact for patients and to support the clinical staff.

This role focuses on friendly patient check-in, scheduling, information delivery, and maintaining HIPAA-compliant confidentiality while coordinating with front and back office teams.

We offer comprehensive benefits with health coverage, paid time off and opportunities for professional growth in a mission-driven organization.