Patient Care & Scheduling Concierge

Native American Mental Health Services Corporation; Redding (CA); On-site; USD 40,000 - 46,000; Full time

Job summary

Native American Mental Health Services Corporation is hiring for a Full Time front desk/administrative role in Redding, CA. The position requires greeting patients, scheduling and confirming appointments, and handling insurance verification in an EMR system.

Strong customer service and organizational skills are essential. Responsibilities include processing payments, coordinating with clinicians, and ensuring HIPAA compliance while maintaining a clean, well-stocked reception area.

Qualifications

• High school diploma or GED or equivalent experience.
• Previous customer service or reception work preferred.
• Experience with scheduling, phones, or client interaction is desirable.
• Behavioral health or medical office experience is a plus.
• Underserved population experience is helpful.

Responsibilities

• Greet patients, visitors, and staff in a professional, welcoming manner.
• Check in/out, schedule, reschedule, cancel and confirm appointments per clinic protocols.
• Verify insurance eligibility and update patient demographics in the EMR.
• Collect co-pays and payments; reconcile daily transactions.
• Answer calls, route messages, and respond to appointment/policy inquiries.

Skills

Customer service

Communication

Empathy

Time management

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Scheduling software

EMR systems

Microsoft Office

Video conferencing tools

Job description

Native American Mental Health Services Corporation is hiring for a Full Time front desk/administrative role in Redding, CA. The position requires greeting patients, scheduling and confirming appointments, and handling insurance verification in an EMR system.

Strong customer service and organizational skills are essential. Responsibilities include processing payments, coordinating with clinicians, and ensuring HIPAA compliance while maintaining a clean, well-stocked reception area.