Patient Experience Coordinator – Medical Front Desk

Northern Valley Indian Health; Chico (CA); On-site; USD 60,174,000 - 74,501,000; Full time

Job summary

Northern Valley Indian Health in Chico is seeking a Medical Receptionist to support patient services and front-office operations. You will ensure efficient appointment scheduling, friendly patient interactions, and compliant handling of private information in collaboration with clinical staff.

The role emphasizes teamwork, accurate data entry, and professional customer service in a busy healthcare setting. On-site position with regular hours and a commitment to patient comfort.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• Healthcare setting experience preferred.

Responsibilities

• Assist with patient check-in and scheduling according to clinic protocols.
• Greet patients and direct them appropriately while maintaining confidentiality.
• Answer incoming calls and manage phone coverage per policy.
• Ensure accurate patient registration and payment method verification.
• Maintain waiting areas and office files in a professional manner.

Skills

Customer Service

Communication Skills

Time Management

Teamwork

Privacy & HIPAA

Education

High School Diploma or GED

Tools

Scheduling Software

Electronic Health Record (EHR)

Office Software

Job description

Northern Valley Indian Health in Chico is seeking a Medical Receptionist to support patient services and front-office operations. You will ensure efficient appointment scheduling, friendly patient interactions, and compliant handling of private information in collaboration with clinical staff.

The role emphasizes teamwork, accurate data entry, and professional customer service in a busy healthcare setting. On-site position with regular hours and a commitment to patient comfort.