Patient Experience & Scheduling Specialist

UChicago Medicine; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

UChicago Medicine is seeking a Patient Appointment Coordinator for the Burr Ridge Access Center in the greater Chicagoland area. This full-time, on-site role involves gathering patient demographics, insurance, and physician information, and scheduling appointments per practice protocols using Epic and Cadence scheduling tools.

The coordinator will provide pre-appointment instructions, document messages, and ensure a smooth patient experience.

Qualifications

• High School Diploma or higher. Excellent interpersonal and customer service skills.
• Ability to balance priorities and resolve issues effectively.
• Strong verbal communication and data entry abilities.

Responsibilities

• Greet callers and handle inquiries with standard protocols.
• Input demographics, insurance, and referring physician data for new patients.
• Schedule appointments per protocol using scheduling systems.
• Provide pre-appointment instructions and directions.
• Maintain patient information and communicate with clinical providers.

Skills

Interpersonal skills

Customer service

Verbal communication

Typing 35 wpm

Data entry

Epic

Cadence Scheduling

Office software

Multitasking

Education

High School Diploma

Associate/Bachelor’s Degree

Tools

Epic

Cadence Scheduling

Job description

UChicago Medicine is seeking a Patient Appointment Coordinator for the Burr Ridge Access Center in the greater Chicagoland area. This full-time, on-site role involves gathering patient demographics, insurance, and physician information, and scheduling appointments per practice protocols using Epic and Cadence scheduling tools.

The coordinator will provide pre-appointment instructions, document messages, and ensure a smooth patient experience.