Onsite Patient Appointment Coordinator

University of Chicago Medicine; Burr Ridge (IL); On-site; USD 39,000 - 52,000; Full time

Job summary

UChicago Medicine is seeking a Patient Appointment Coordinator for the Burr Ridge Access Center to manage scheduling, data entry, and patient communications. You will verify demographic and insurance information, document messages, and support clinical teams through efficient call handling.

The role emphasizes accurate data entry, strong customer service, and adherence to scheduling protocols across the Epic system. Onsite work in Burr Ridge, IL with typical daytime hours.

Qualifications

• Must have strong interpersonal and customer service abilities.
• Ability to manage multiple tasks and priorities effectively.
• Accurate data entry for demographic, insurance and scheduling details.
• Proficient with office software and Epic scheduling system.

Responsibilities

• Greet callers and use the standard greeting.
• Respond to questions and route calls appropriately.
• Collect and input demographic, insurance, and referring physician information for new patients.
• Schedule appointments per practice protocols using scheduling systems.
• Provide pre-appointment instructions and directions to patients.

Skills

Interpersonal skills

Customer service

Multitasking

Data entry accuracy

Typing speed 35 wpm

Education

High School Diploma

Tools

Epic

Cadence Scheduling

Job description

UChicago Medicine is seeking a Patient Appointment Coordinator for the Burr Ridge Access Center to manage scheduling, data entry, and patient communications. You will verify demographic and insurance information, document messages, and support clinical teams through efficient call handling.

The role emphasizes accurate data entry, strong customer service, and adherence to scheduling protocols across the Epic system. Onsite work in Burr Ridge, IL with typical daytime hours.