Patient Experience & Scheduling Specialist

University of Utah Health; Salt Lake City (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

University of Utah Health seeks a patient-focused coordinator to manage appointment journeys, verify benefits, and assist with prior authorizations. The role involves scheduling complex visits, coordinating with clinicians, and ensuring accurate patient records across providers.

You will handle payments, stay organized across multiple locations, and support surgical case coordination while delivering excellent patient service throughout the care pathway.

Qualifications

• Two (2) years of relevant experience in healthcare coordination or administrative role.

Responsibilities

• Schedule and coordinate appointments across departments and procedures.
• Manage waitlists and adjust capacity for multiple locations.
• Provide pre-procedure instructions and confirm appointments.
• Validate patient records from outside organizations for completeness.
• Serve as primary liaison between patients, physicians, and staff during appointments.
• Process payments and reconcile daily financials; may manage insurer agreements.
• Coordinate surgical cases and arrange multidisciplinary care.

Skills

Epic Scheduling

Insurance Verification

Authorizations

Communication

Microsoft Office

Interdepartmental Coordination

EPIC Queues

Scheduling Across Locations

Tools

EPIC

Job description

University of Utah Health seeks a patient-focused coordinator to manage appointment journeys, verify benefits, and assist with prior authorizations. The role involves scheduling complex visits, coordinating with clinicians, and ensuring accurate patient records across providers.

You will handle payments, stay organized across multiple locations, and support surgical case coordination while delivering excellent patient service throughout the care pathway.