Patient Experience & Scheduling Specialist

Jobtailor; Boise (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Intermountain in Boise, Idaho is seeking a patient services coordinator to serve as the first connection between the health system and patients. You will welcome callers, gather and verify demographic data, and schedule visits, tests, and referrals, ensuring a smooth patient intake experience and accurate EMR entries.

The role requires at least six months of customer service, strong communication, and privacy practices to protect PHI.

Qualifications

• Six months of customer service experience with interactions with customers.
• Basic computer skills including word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to collaborate with patients and caregivers to ensure high patient satisfaction.
• Ability to protect PHI and patient privacy.

Responsibilities

• Serves as the first connection between Intermountain and patients.
• Ensures superior customer experience by identifying and resolving patient needs related to intake and care.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients over the phone/in person by confirming and updating all required demographic data.

Skills

Customer service

Data entry

Word processing

EMR documentation

Appointment scheduling

Patient registration

PHI confidentiality

Interpersonal communication

Tools

Registration System

EMR system

Job description

Intermountain in Boise, Idaho is seeking a patient services coordinator to serve as the first connection between the health system and patients. You will welcome callers, gather and verify demographic data, and schedule visits, tests, and referrals, ensuring a smooth patient intake experience and accurate EMR entries.

The role requires at least six months of customer service, strong communication, and privacy practices to protect PHI.