Patient Experience & Scheduling Specialist

Gailey Eye Clinic; Bloomington (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Gailey Eye Clinic in Bloomington, IL, seeks a friendly, patient-focused receptionist to manage phone lines, schedule appointments, and verify insurance details. Candidates should have excellent communication and organizational skills and be comfortable using EHR/EMP systems. Travel to satellite clinics may be required.

The role emphasizes delivering a positive patient experience, handling payments, and supporting doctor schedules in a busy outpatient setting.

Qualifications

• Excellent communication skills essential for patient interactions.
• Strong analytical and organizational abilities.
• Ability to work independently and in a team.
• High school diploma or equivalent required.
• Previous customer service experience preferred; familiarity with EHR/EMP helpful.

Responsibilities

• Answer, screen, and schedule appointments over the telephone to minimize patient wait time.
• Collect insurance and demographic data accurately and promptly.
• Verify insurance eligibility for vision and medical plans.
• Communicate copays and payments; assist with billing questions.
• Prepare patient records, reports, and medical charts.
• Travel to satellite clinics as needed.

Skills

Excellent communication

Strong analytical skills

Interpersonal skills

Teamwork

Detail oriented

Education

High school diploma

Tools

EHR system

EMP system

Job description

Gailey Eye Clinic in Bloomington, IL, seeks a friendly, patient-focused receptionist to manage phone lines, schedule appointments, and verify insurance details. Candidates should have excellent communication and organizational skills and be comfortable using EHR/EMP systems. Travel to satellite clinics may be required.

The role emphasizes delivering a positive patient experience, handling payments, and supporting doctor schedules in a busy outpatient setting.